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General FAQs

  • What are your days and hours of of operation?

    Our offices are open from 8:30 am – 17:00 pm Monday to Thursday and 8:30 am – 16:30 pm on Friday.

  • I have login problems. How should I proceed?

    If you have forgotten your password to log in, you can simply select the ‘Forgotten Password’ option under the log in request and a new password will be emailed to you. If a forgotten password is not the issue, it is recommended that you contact your Tenant Screening account manager who can investigate this for you.

  • Hows does the Tenant Screening system work?

    Go to and register for your free account. Have your tenants complete Tenancy Application Form which you can e-mail then direct from the system. Login to your account and submit the required information. Pay on-line through the secure payment system. You will receive your e-mail notification with your report, and it will also be stored in the system for future reference.

  • How do I pay for your services?

    You will have the facility to use the online system as a Pay-As-You-Go feature, making payments via Debit/Credit Card or through PayPal. Alternatively, monthly invoicing can be arranged by contacting your account manager who will set this facility up for you. Invoices will be sent on the 1st of each month and can be completed via PayPal.

  • Do you offer volume discounts?

    It is possible for volume discounts to be offered. Tenant Screening will review your volumes after to decide if the volumes processed meet the criteria in which discounts are offered going forward.

  • How long does it take to receive a report?

    The interim report which advises of the outcome of the credit check is received instantly and will advise if the credit check is approved or if it needs to be deferred to Tenant Screening for review. The final report is provided either instantly (Instant ID and Credit Check), within 24 hours (Full Tenant Profile Express) or finally 48 hours (Full Tenant Profile)

  • What makes you different from other screening companies?

    Intelligence Led responses. The key to our success has been ensuring customers are given bespoke advice regarding each negative or borderline case. Relying solely on a formula-based credit score for a ‘yes’ or ‘no’ decision without considering other circumstances is an antiquated method we avoid.

    Our aim has always been to make sure the landlord is not exposed to unnecessary risk and our business processes are designed to offer landlords and letting agents a quick, intelligence lead response that is focussed on getting tenants housed efficiently while also limiting risk.

  • Are there any hidden fees?

    Tenant Screening has no hidden fees; our screening is simply based on a pay as you go basis. It is free to register with Tenant Screening and you will not be subjected to any membership fees, even if you have an account that does not get used.

  • What is a Full Income Verification?

    A Full Income Verification offers a further insight than your average employment reference. We will take into account any other income streams even if they are not stated on the application. If the prospective tenant has not passed the affordability check, we will make contact and obtain any additional methods of income that the applicant may have that they will use to support their tenancy.

  • Why is our pass rate so high?

    Out of our 24,000 processed applications, 95% have been successfully passed with no issues. So what makes this number so high?


    We go beyond face value by ensuring each application is human-reviewed and further details are chased and obtained should we need them for further verification to support their application. This offers the best chance at passing the necessary check requested by the landlord.

  • How do we have a 100% Success Rate?

    Thanks to our vigorous screening process that avoids a 'Computer says NO' response'. All of our passed applications have resulted in hassle-free, zero-issue tenancies.